WHY DID MY ORDER SHIP LATE?
Sorry for the confusion.
The good news is you’ll receive your order by the expected date.
Sometimes our warehouse processing takes a bit longer than expected which may affect your shipping date. This doesn’t impact your delivery date, however.
But due to the spread of current Covid-19 situation, there might be a slight delay on your shipment, your shipment might be a delay for 1 week due to current jam on USPS & DHL systems. For that, we sincerely apologize for the delay & it's out of our control
We will work hard with the shipping courier to push them to process faster
WHY DID THE CONSUMER PROTECTION GROUP (CPG) PUT MY ORDER ON HOLD?
Your shopping security is our highest priority.
To safeguard your information and reduce potential risk, we conduct additional verifications when an order doesn't look like quite right.
We double-check things like:
- Multiple orders placed under one account within 48 hours
- First time order with a high dollar amount
- Shipping to an address that doesn't match your billing address
- Orders submitted with a coupon discount in excess of 80%
WHY DID MY ORDER STATUS CHANGE FROM AVAILABLE TO BACKORDERED?
Our apologies. We know this is frustrating.
When you placed your order, the item was available. But stock depleted as we filled orders, and at shipping time the merchandise was no longer in stock and was placed on backorder. Your invoice will display the date we expect to ship your pending backorder. You will not be charged for backordered items until they ship.
WHY ISNT THE PRICE IN MY SHOPPING BAG THE REDUCED PRICE?
Discount not applied at checkout?
Be sure to check the offer carefully. Sometimes only specific colors or sizes are offered at the reduced prices. Still have questions? Contact Us. We're happy to help.
DOES THE ITEM COME IN OTHER SIZES, COLORS, LENGTHS, ETC.?
Be sure to check online for our most updated selection of sizes, colors and silhouettes.
HOW DO I SHOP FROM THE CATALOG?
Just enter the catalog item number in the search box—there’s one at the top of every page. Then, follow the prompts to complete your order.
Still don’t see what you’re searching for? Contact Us.
WHY ARE THERE MULTIPLE SHIPPING & HANDLING CHARGES ON MY BILL?
Your card is only charge once at the time your order is shipped.
When you place your order, we authorize your card for the full order amount. This places a pending authorization on your card—common bank practice when handling credit card transactions to ensure sufficient funds and account authenticity. This sometimes appears as two duplicate, separate charges. Please allow up to 72 hours for the pending authorization to clear. If you need help speeding up the process, please contact the credit card issuing bank.
IS MY PERSONAL INFORMATION SAFE?